You may cancel a booking free of charge any time before the provider accepts it, and up to 2 hours before the scheduled service time once accepted. Cancellations within 2 hours of the scheduled time, or after the worker has departed, may incur a cancellation fee set by the provider and shown in the app. Providers who cancel an accepted booking must notify the customer, and repeated provider cancellations may lead to suspension. A customer no-show is treated as a late cancellation.
