If a booking is cancelled in line with our Cancellation Policy, any amount paid online is refunded in full to the original payment method or to your SerbisyoApp wallet within 7 to 14 working days. If a service was not performed, or was performed substantially differently from what was booked, contact support within 48 hours with details and photos; we will investigate with the provider and issue a full or partial refund where justified. Cash payments made directly to a worker are settled between you and the provider, with help from our support team.
